AI Agents

MIA and your AI assistants: chat about what's on screen, create your own agents, and control usage and limits.

Overview

What MB Suite's AI Agents are and how they help you

MB Suite brings AI assistants that know your workspace data and help you understand it, generate content, and get tasks done without leaving the screen. The most used one is MB Suite AI (also called MIA), which you open with the ⌘J shortcut or the MB AI button from any screen. In the AI Agents section you see, create, and control all your agents.

MIA chat

Ask MIA about what you see on screen

MB Suite AI (also called MIA) is MB Suite's native assistant. You open it with the ⌘J shortcut or the MB AI button from any screen; it knows the view you're on, answers in natural language, and can propose actions that you confirm.

Create

Create and configure your own AI agent

Beyond the system agents, in your organization you can create your own. With the Create agent button you define its name and its role, the face it shows on the team, what data it can see, how it answers, and whether it can propose actions. In agencies, you can also create agents per account.

System experts

System agents: an expert for each area

MB Suite brings system agents available to everyone. Each area of the product has an assigned agent, so the AI answers with a focus on what you're doing: you see it — and change it — in the Assigned modules & seats panel inside each area of the Agents tab. Some seats aren't edited there: the CRM's and the Social Inbox's are shown read-only, with a link to the module that owns them.

Team

Agents and seats: who's who on your AI team

Your AI team works on two levels: the agent (who it is — its name, its role, its face, its tone, its base knowledge and its engine) and the seat (the job it holds in a module: a Setter in the CRM, an AI Community Manager in the Social Inbox, the agent that serves an area). The same agent can hold several seats, and each thing is edited where it lives.

Usage

See your AI usage and control your credits

MB Suite's AI runs on the credits included in your plan, which renew with each billing cycle. In the Usage tab you see how much you used, which agent and which user consumed the most; in the Limits tab you set caps so you don't overspend.

AI credits by plan: an estimated usage guide

Every plan includes a pool of AI credits per billing cycle that you spend on chat, image generation, and voice. This guide shows how many credits each plan includes and, as a reference, how far they'd go if you used them all on a single activity.

Use cases

Get the most out of AI Agents: use cases

Real situations where AI Agents save time: read a dashboard without being an analyst, give the AI your agency's tone, specialize it by area, serve each client with their context, and control the team's spend.

Troubleshooting

MIA doesn't answer, doesn't see my data, or ran out of credits

Most problems with the AI come down to a few causes: the cycle's credits ran out, a data source isn't connected, you stopped sharing the current view, or the agent assigned to that area isn't the one you expected. Here's how to solve each one.