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MIA doesn't answer, doesn't see my data, or ran out of credits

Updated 2026-07-14

In two lines: it's almost always one of three things: the month's credits ran out, the data source isn't connected, or the agent assigned to that area isn't the one you expected. Check the one that applies.

"Out of credits" or it won't let me ask

The AI runs on monthly credits; if they ran out, it stops answering until renewal.

  • Open AI Agents > Usage and see how much of the period you've used.
  • If you need to keep going right away, an owner or admin can add a package with Buy credits.
  • If the problem is voice, remember it has credits separate from the text ones.

Detail in See your AI usage and control your credits.

MIA answers generically or "doesn't see" my data

If the answers are vague or say they have no information, context is usually missing:

  • The source isn't connected: MIA only reads what's available. Connect the platform in Integrations and ask again.
  • The agent doesn't have that context enabled: in your own agent, check in the Context tab that the Data sources you need are active. The workspace's basic information is always included; you enable the rest.
MIA never makes up data: if it doesn't have it, it says so. A "no data" answer almost always means the source needs to be connected or enabled, not that the AI is failing.

The answer isn't from the area I expected

Each area has its assigned agent. If you feel it answers with a different focus, check the Areas tab and confirm which agent serves that section; you can change it. See System agents: an expert for each area.

I can't edit an agent

The configuration of System agents is disabled: you can chat with them but not edit them, MB Suite manages them. To have one tailored to you, create your own from the Workspace with the configuration you want. See Create and configure your own AI agent.

Still have questions?

Ask MIA, the MB Suite AI assistant: open it with the MB AI button (⌘J) in the top bar. MIA knows the section you're in, so you can ask it directly about what you see on screen.