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MIA doesn't answer, doesn't see my data, or mentions something I can't find

Updated 2026-09-23

In two lines: it's almost always one of these: the cycle's credits ran out, the data source isn't connected, the question needs a narrower scope, the module it mentioned isn't enabled in your workspace, or the agent assigned to that area isn't the one you expected. Check the one that applies.

The conversation with MIA

What shows up while you chat: the AI stops answering, the answer is vague, or it mentions something you can't find in your account.

"Out of credits" or it won't let me ask

The AI runs on the credits included in your plan; if they ran out, it stops answering until the next renewal (you'll find the date in AI Agents > Usage, under Plan credits).

  • Open AI Agents > Usage and see how much of the period you've used.
  • If you need to keep going right away, an owner or admin can add a package with Buy credits.
  • If the problem is voice, remember it has credits separate from the text ones.
If a series or photo session says you don't have enough Multimedia credits even though you still have plan credits left, it's the category budget that ran out — not your whole plan. Reduce the number of posts, or have an owner/admin reallocate the category percentages with Reasignar créditos, in AI Agents > Usage. Buying a pack also works: pack credits are category-free.

Detail in See your AI usage and control your credits.

MIA answers generically or "doesn't see" my data

If the answers are vague or say there's no information, either context is missing or the question needs a narrower scope.

Context — what MIA can read:

  • The source isn't connected: MIA only reads what's available. Connect the platform in Integrations and ask again.
  • The agent doesn't have that context enabled: in your own agent, check in the Context tab that the Data sources you need are active. The workspace's basic information is always included; you enable the rest.
  • You stopped sharing the view: if you don't see the Viewing: {screen} chip above the message box, the agent isn't reading the screen you're on —you may have turned it off with the chip's ✕. Switch it back on with the eye button in the input row. See Ask MIA about what you see on screen.
MIA doesn't make up your connected accounts' data: if a source isn't connected, or has no information for that period, it tells you. A "no data" answer almost always means the source needs to be connected or enabled.

Scope — what your question brings:

  • One intent per message. If you need two things, send them in two messages: each answer comes out more complete.
  • Which account, which period, which campaign. "This account's September leads" gets you further than "my leads".
  • What it's for. An answer for an email to a client isn't the same as one for deciding this week's budget: where it's headed sets the level of detail.
  • What format you want it in. A table, three bullets, a short paragraph. Then grab it with Copy response.
If the conversation is already long and you've changed topics, open a New conversation: the thread carries everything said before, and that throws off the first question of a new topic. Earlier ones stay in History.

It told me about a step or a screen I can't find

Confirming whether it exists is quick, and the path depends on what it described.

If it's a screen, ask it to take you there: type "take me to" and the section. The view changes while the conversation stays open, so you land on the screen as it is today. Its answers also include links to sections of the product that take you there in one click.

If it doesn't take you there, the module most likely isn't enabled in your workspace: the menu shows the ones you have active, and MB Suite has more. Anyone with the owner or admin role can check it in Settings > Modules: the ones that come with your plan carry the Included label, and the paid ones are grouped under the Premium filter. How to turn one on is explained in Your workspace profile, preferences, and modules, and each plan's conditions are in the Terms and Conditions, which always hold the current version.

If it's an automation (something that happens on its own: an alert when a deal has been idle for days, a message when a deal reaches a stage, a sync with another system), getting to the screen isn't enough to confirm it. In that case, it's best to ask in three steps. First, whether it exists: "Does MB Suite alert me on its own when a deal has been idle for 15 days?". If the answer is yes, ask how to set it up. And last, where it shows up, to confirm you're looking for it in the right place. You can also check the Help Center (⌘/) from the top bar: it opens on the area you're in (or on the home page, if you come from Settings), and there you'll find that module's article.

In many sections, MIA can also act on the screen you're on. It always tells you what it did or what it's going to do — some things it applies on the spot to the open screen, and others arrive as a card that you run yourself with Execute.

The advice doesn't fit my business

MIA answers with what it sees: your workspace's data and the screen you share. Tell it what only you know in your message (the margin you work with, the account that's off-limits, the campaign you keep running because of a contract), and the advice changes with that.

When that guideline is stable and you'll keep repeating it, put it in the Knowledge of an agent of your own and pick that agent in the chat's selector (that's where the agents that chat inside the app show up): it applies it in all its conversations without you having to write it again. Your own Knowledge goes in your agents: System agents, like MIA, come ready out of the box. See Create and configure your own AI agent.

The agents

An agent is the one who answers: MIA and the other system agents, plus the ones you create. Each one has its own face, configuration and knowledge, and every area of the product has one assigned. You'll find them all in AI Agents.

The answer isn't from the area I expected

Each area has its assigned agent. If you feel it answers with a different focus, check which agent you're talking to. If you want to review what each one is for, go to AI Agents > Agents, open that area's Assigned modules & seats panel and confirm which agent serves the module; you can change it right there. See System agents: an expert for each area.

I can't edit an agent

The configuration of System agents is disabled: you can chat with them but not edit them, MB Suite manages them. To have one tailored to you, create your own from the Workspace with the configuration you want. See Create and configure your own AI agent.

The face I want is greyed out

It's In use by another agent on your team: two agents never share the same face. The notice over the face tells you who has it — free it up by giving that agent another face, or pick a different one from Gallery or from the MB Suite team. You can also use Upload image with a portrait of your own.

The AI Team seats

A seat is a job inside a module that an agent fills: the CRM's Qualifier, Setter, Seller, scoring seats and Deal coach, or the Social Inbox's Community Manager AI. The agent is the who; the seat is which job it does and under which rules.

The seat doesn't use its linked agent's knowledge

A seat reads knowledge on two levels: the agent's — the shared base — plus the seat's own. In the seat's Knowledge section, the Inherits from {agent} block lists exactly what it's taking from the agent. If it's empty, that agent has no knowledge of its own yet.

  • Check which agent the seat is actually using: if it shows the DEFAULT badge, it's running on the default agent, so it inherits that agent's knowledge, not the one you edited.
  • Add or fix the material from the block's Edit agent link (it opens the agent's file in a new tab, so you don't lose what you're editing).
  • If the agent and the seat say different things, the seat wins: that's the rule, not a bug. Put in the agent what applies to every seat it holds, and in the seat only what's specific to that job.

I can't find an agent in the seat's picker

The picker filters by the seat's channel, so you don't put someone in a job they can't do: seats that talk to leads over WhatsApp only offer WhatsApp agents; the CRM's analytical seats only offer in-app agents from Sales or General; the Social Inbox's seats only offer agents that reply on social. A note at the top of the picker tells you which filter is active.

  • If you see No agents available for this seat, use View the team to go to AI Agents and create (or duplicate) one with the right channel.
  • An agent you had already chosen never disappears: it stays at the top under Current choice with an Off-channel tag. The filter only restricts new choices — it doesn't undo old ones.

I can't change a CRM seat's agent from the Sales panel

That's on purpose. In the Assigned modules & seats panel, the CRM's seats and the Social Inbox's are shown read-only: they're hired and configured in their own module, and the roster only mirrors them —all of them— so you can see who holds what. Click the row —or the Manage in CRM · AI Team / Manage in Social Inbox link in the block's header— and change it there. Everything you can configure in the CRM is in The CRM's AI Team: Qualifier, Setter and Seller.

Still have questions?

Ask MIA, the MB Suite AI assistant: open it with the MB AI button (⌘J) in the top bar. MIA knows the section you're in, so you can ask it about what you see on screen — and it can also answer how-to questions about using MB Suite.