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MIA doesn't answer, doesn't see my data, or ran out of credits

Updated 2026-08-27

In two lines: it's almost always one of three things: the cycle's credits ran out, the data source isn't connected, or the agent assigned to that area isn't the one you expected. Check the one that applies.

"Out of credits" or it won't let me ask

The AI runs on the credits included in your plan; if they ran out, it stops answering until the next renewal (you'll find the date in AI Agents > Usage, under Plan credits).

  • Open AI Agents > Usage and see how much of the period you've used.
  • If you need to keep going right away, an owner or admin can add a package with Buy credits.
  • If the problem is voice, remember it has credits separate from the text ones.
If a series or photo session says you don't have enough Multimedia credits even though you still have plan credits left, it's the category budget that ran out — not your whole plan. Reduce the number of posts, or have an owner/admin reallocate the category percentages in AI › Consumo. Buying a pack also works: pack credits are category-free.

Detail in See your AI usage and control your credits.

MIA answers generically or "doesn't see" my data

If the answers are vague or say they have no information, context is usually missing:

  • The source isn't connected: MIA only reads what's available. Connect the platform in Integrations and ask again.
  • The agent doesn't have that context enabled: in your own agent, check in the Context tab that the Data sources you need are active. The workspace's basic information is always included; you enable the rest.
  • You stopped sharing the view: if you don't see the Viewing: {screen} chip above the message box, the agent isn't reading the screen you're on —you may have turned it off with the chip's ✕. Switch it back on with the eye button in the input row. See Ask MIA about what you see on screen.
MIA never makes up data: if it doesn't have it, it says so. A "no data" answer almost always means the source needs to be connected or enabled, not that the AI is failing.

The answer isn't from the area I expected

Each area has its assigned agent. If you feel it answers with a different focus, go to AI Agents > Agents, open that area's Assigned modules & seats panel and confirm which agent serves the module; you can change it right there. See System agents: an expert for each area.

The seat doesn't use its agent's knowledge

A seat (the CRM's Setter, Qualifier, Seller, scorers and Deal Coach, or any of the Social Inbox's Community Manager AI) reads knowledge on two levels: the agent's — the shared base — plus the seat's own. In the seat's Knowledge section, the Inherits from {agent} block lists exactly what it's taking from the agent. If it's empty, that agent has no knowledge of its own yet.

  • Check which agent the seat is actually using: if it shows the DEFAULT badge, it's running on the default agent, so it inherits that agent's knowledge, not the one you edited.
  • Add or fix the material from the block's Edit agent link (it opens the agent's file in a new tab, so you don't lose what you're editing).
  • If the agent and the seat say different things, the seat wins: that's the rule, not a bug. Put in the agent what applies to every seat it holds, and in the seat only what's specific to that job.

I can't find an agent in the seat's picker

The picker filters by the seat's channel, so you don't put someone in a job they can't do: seats that talk to leads over WhatsApp only offer WhatsApp agents; the CRM's analytical seats only offer in-app agents from Sales or General; the Social Inbox's seats only offer agents that reply on social. A note at the top of the picker tells you which filter is active.

  • If you see No agents available for this seat, use View the team to go to AI Agents and create (or duplicate) one with the right channel.
  • An agent you had already chosen never disappears: it stays at the top under Current choice with an Off-channel tag. The filter only restricts new choices — it doesn't undo old ones.

I can't change a CRM seat's agent from the Sales panel

That's on purpose. In the Assigned modules & seats panel, the CRM's seats and the Social Inbox's are shown read-only: they're hired and configured in their own module, and the roster only mirrors them —all of them— so you can see who holds what. Click the row —or the Manage in CRM · AI Team / Manage in Social Inbox link in the block's header— and change it there. Everything you can configure in the CRM is in The CRM's AI Team: Qualifier, Setter and Seller.

The face I want is greyed out

It's In use by another agent on your team: two agents never share the same face. The notice over the face tells you who has it — free it up by giving that agent another face, or pick a different one from Gallery or from the MB Suite team. You can also use Upload image with a portrait of your own.

I can't edit an agent

The configuration of System agents is disabled: you can chat with them but not edit them, MB Suite manages them. To have one tailored to you, create your own from the Workspace with the configuration you want. See Create and configure your own AI agent.

Still have questions?

Ask MIA, the MB Suite AI assistant: open it with the MB AI button (⌘J) in the top bar. MIA knows the section you're in, so you can ask it about what you see on screen — and it can also answer how-to questions about using MB Suite.