Account and plans
Can I try MB Suite for free?
Yes — 14 days of full access at no charge. The trial is one per company and, within it, one per type of workspace (one agency, one enterprise). See The 14-day trial: what it includes and whether I need a card.
Do I need a card for the trial?
A card is asked for when you start. If the trial applies to you, nothing is charged during the 14 days; if your company already used it —or you already used the one for that type of workspace—, the charge is made when you confirm. See The 14-day trial.
What do I do if the link to verify my email doesn't work?
Always use the link in the most recent email: each time you request a new email, the previous ones stop working. If you tap an old link, or one that expired, the page explains it and offers Send me a new link right there; if you're not signed in on that browser, request it with Resend verification email, on the Verify your email screen where you signed up. The right link works even if you open it in another browser or on your phone, without signing in: you'll see Email verified, and if you left the Verify your email screen open, it moves on by itself within a few seconds.
How do I change plans?
You manage your subscription from Settings > Subscription. See Manage your subscription.
Can I cancel whenever I want?
Yes. You manage it from Settings > Subscription; your plan stays active until the end of the current period. See Manage your subscription.
What happens to my data if I cancel?
If you're thinking about cancelling your subscription, we recommend you export and back up the information you've loaded into MB Suite and want to keep. For the detail of how your data is handled, see the Terms and Conditions.
How do I delete my workspace?
From that workspace's Settings, and only if there are no pending payments: when you confirm, the subscription is canceled immediately and the action can't be undone. If what you want is to stop paying or to cut MB Suite's access to your accounts, there are gentler options. See Delete a workspace or an account.
How do I stop receiving MB Suite's news emails?
With the Unsubscribe from updates link at the bottom of any of those emails. It takes you to a page with two switches, Marketing & Offers and Product Updates: turn them off and press Save Preferences. The news series stop right away, including what was left of the one you were receiving (turning off either switch is enough for that). If you don't have an MB Suite account, the page only asks you to confirm with Confirm unsubscribe. Your email app's own unsubscribe button, when it shows one, does the same. Account emails —verification, invitations and billing notices— keep arriving. For the detail of how your data is handled, see the Terms and Conditions.
Product and scope
What platforms does it connect to?
With the main ones for advertising, analytics, social and search: Google Ads, Meta, Google Analytics (GA4), Search Console, Google Business, TikTok, LinkedIn, YouTube and WhatsApp, among others. See Integrations: what you can connect and how they work.
Does MB Suite replace Zapier or Make?
Many connections that in other tools need an integrator (like Zapier or Make) are native here: you connect the platform directly, without middlemen. See Integrations: what you can connect and how they work.
Is the data real-time or imported?
They sync from each platform you connect. See Integrations: what you can connect and how they work.
Can I export my reports as PDF?
Yes. Dashboards and reports are exported to PDF. See Share and export your dashboard.
Does it post to my social networks automatically?
Yes. You schedule and publish to your social networks from the Social Media Planner. See Create and schedule your first post.
Is there a mobile app?
There's no native app. You can access some sections from your phone's browser, with limited features.
What languages is it in?
In Spanish, English and Portuguese (Brazil).
Clients and brand
Do my clients see my internal operation?
No. In the Client Portal, each client sees only their own account's data, never your operation nor other clients. See Give a client access and control what they see.
Can I use my logo and my domain (white-label)?
Yes. The portal is customized with your brand and with your subdomain or your own domain. See Set up your portal: subdomain, custom domain and brand.
Does the client portal have a cost?
No. The Client Portal is included in your agency plan, at no extra cost. See The Client Portal.
Data, security and AI
Is my data secure and separated from other organizations'?
Yes. Each organization sees only its own data: MB Suite isolates information per account and no client or agent accesses another organization's data.
Is MIA a person or an AI?
MIA is an artificial intelligence, not a person. It's MB Suite's native assistant. See What AI Agents are and how they help you.
What can and can't MIA do?
It reads and analyzes your data, generates content and proposes actions that you confirm. It doesn't run anything without your approval nor access other organizations' data. See What AI Agents are and how they help you.
Does MIA have a usage limit?
The AI runs on the credits included in your plan, which renew with each billing cycle; you see your usage and can add more. See See your AI usage and control the credits.
General use
Can I import my existing contacts?
Yes. You import your contacts and deals into the CRM. See Import your current contacts and deals.
Can I schedule automatic reports?
Yes. You schedule the automatic sending of your reports. See Create reports and share them: Reports, Explorations and Deliveries.
Can I handle several brands or clients from one account?
Yes. Each client is an Account inside your Workspace. See Workspace and Account: how your clients are organized.
Can I give different permissions to my team?
Yes. You assign roles to each member (Owner, Admin, Member, Viewer). See Roles and permissions: who can see and do what.
Still have questions?
Ask MIA, the MB Suite AI assistant: open it with the MB AI button (⌘J) in the top bar. MIA knows the section you're in, so you can ask it about what you see on screen — and it can also answer how-to questions about using MB Suite.