The integration stopped bringing in data or says the token expired
Access expires every so often for security. When it does, the platform stops syncing until you reconnect it. In Settings > Integrations, use Reconnect on that platform and reauthorize.
"Pending permissions" appears
The connection is alive but missing a permission the platform started to require. Use Update permissions on the card and authorize what's missing. Detail in Reauthorize an integration when it asks for permissions again and What permissions each platform requests.
I connected but my accounts don't appear
It's usually because you signed in with a user who doesn't manage those accounts on the platform. Disconnect and go back to Connect with the correct user (the one who manages the MCC or the Business Manager). See Connect an account that manages several brands.
I connected the platform but my account is still empty
Connecting isn't enough: you also have to assign the data source to that Account. See Assign the data sources for each account.
I can't touch the connection: the workspace manages it
If the integration was connected by your agency at the workspace level and it expired, the reconnection is done by a workspace administrator, not the Account. Ask whoever manages the workspace to reconnect it.
Still have questions?
Ask MIA, the MB Suite AI assistant: open it with the MB AI button (⌘J) in the top bar. MIA knows the section you're in, so you can ask it directly about what you see on screen.