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A widget won't load: error, permission or disconnected source

Updated 2026-09-04

In two lines: if a widget shows an error while the rest of the dashboard works, the problem is specific to that widget: almost always its data source, sometimes one of its filters. The widget itself tells you which of these causes it is.

If instead everything is empty, it's not a widget: see I don't see data in my dashboard, monitor or report.

Integration not connected

The widget uses a platform that this account hasn't connected yet. Connect it from Settings > Integrations and the widget starts bringing in data. To know what you can connect, see Integrations: what you can connect and how they work.

Insufficient permission

The integration is connected, but the account on that platform doesn't have permission to read the data the widget requests (for example, access to that ad account). You need to review the permissions on the platform side with whoever gave you the access, and reconnect if necessary.

A filter the platform can't run

The other cause isn't the connection: it's one of the widget's own filters. When a saved filter uses an operator that platform can't execute, the widget shows the message in red —it names the field and the operator— instead of bringing the data without the filter. Open Filters in the widget's configuration panel, edit that filter with one of the operators the list offers, or remove it. The detail is in Filter the data of a widget, block or table.

Expired connection or disconnected source

Every now and then, a platform ends the session for security and the source is left as Expired connection or Data source disconnected. It's solved by re-authorizing: use Reconnect data sources when the dashboard offers it. The flow detail is in Reauthorize an integration when it asks for permissions again.

If several widgets from the same platform fail at once, don't touch them one by one: it's that platform's connection. Reconnect it once and they all come back.

Still have questions?

Ask MIA, the MB Suite AI assistant: open it with the MB AI button (⌘J) in the top bar. MIA knows the section you're in, so you can ask it about what you see on screen — and it can also answer how-to questions about using MB Suite.