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I couldn't complete the payment, or I got in but don't see my plan

Updated 2026-09-11

In two lines: if the payment didn't go through, or you got in and don't see your plan active, it's almost always solved by retrying the payment or waiting a few minutes for it to confirm.

Was the payment declined?

This usually happens due to funds, card limits, or incorrectly entered details. Try another card, or check the details and attempt the payment again.

Did you close the payment without finishing?

Your workspace is created, but without an active plan. Start the payment again to activate it. When you retry, no duplicate workspace is created: the same one is resumed.

Did you pay but don't see the plan active?

Activation may take a few minutes to reflect. Wait a moment and reload the page.

If after a while the plan still doesn't appear active, check the status in Settings > Subscription before attempting another payment: it's likely already being processed.

I was charged right away and expected a free trial

The free trial is one per company, and within your company, one per type of workspace. If it's already been used, the checkout screen tells you before you pay —You've already used your free trial. or Your company has already used its free trial.— and the subscription starts that same day. It's not a payment error: you can cancel whenever you want. See The 14-day trial.

The summary changed right before I paid

If you see We updated your summary before payment. Review it and confirm to continue., nothing went wrong and nothing was charged. It happens when the screen was offering the 14-day trial and, at the moment of confirming, MB Suite checked that the trial doesn't apply to that workspace. Review the summary —it now shows the Monthly price— and confirm again if you want to go ahead. From Settings > Subscription the same case reads The free trial isn't available for this workspace. Confirm again to subscribe without a trial.

Charges, billing, and the conditions of your subscription are governed by the Terms & Conditions, which always hold the current version.

Still have questions?

Ask MIA, the MB Suite AI assistant: open it with the MB AI button (⌘J) in the top bar. MIA knows the section you're in, so you can ask it about what you see on screen — and it can also answer how-to questions about using MB Suite.