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Configure your sending domain so your emails arrive

Updated 2026-09-25

In two lines: before your first send, you configure your sending domain in Settings > Branding, Email Domain tab. That way the emails go out from your brand (not from a generic address) and have far more chances of reaching the inbox instead of spam.

Why do I need to configure a domain?

Email providers trust a verified domain more. Configuring it gives you three things:

  • Your brand — the emails go out from yourdomain.com, not from a system address.
  • Better delivery — a verified domain reaches the primary inbox more often and lands in spam less.
  • Enabling sends — without a configured domain, MB Suite blocks campaigns to protect your reputation.

How do I configure it?

Go to Settings > Branding, Email Domain tab, and follow the wizard to connect and verify your domain. It's a guided step you do just once.

Once verified, that domain feeds your Senders: the address each campaign goes out from. The first one on the list is the default —it shows the Default badge— and you can drag them to change the order.

If your account belongs to an agency, you may already inherit its verified domain and not need to configure your own. If you send with your own brand, verifying your domain is the step you can't skip: without it, sends stay blocked.

Which address do the plans and reports you email go out from?

When you email a media plan, the month's Social Media or SEO planning, or a report from Analytics > Deliveries, you choose the sender in the From field. Your own address comes selected if it's on the list, and you can change it before sending. Owner and Admin can pick any address; Member, only their own.

If you send from a client's account that has its own sending domain, the list depends on who is sending. Your agency's team sees the account's addresses first and, below them, the agency's: that way you can send the client their plan from your usual address, even though their account has its own domain. The client's users, on the other hand, see only their account's addresses and MB Suite. The agency's addresses are for its team only: in an account without its own domain, the client's users send with MB Suite.

From an agency address, the email goes out with the agency's logo and color, and its footer reads Sent by followed by the agency's name; from an account address, with the account's brand. If you pick MB Suite, it goes out from MB Suite's address.

Before sending, check the Preview: it already shows the brand the email will go out with, and it updates if you change the sender. When you write the email yourself, you see that brand in the frame around the editor.

What is the postal address it asks me for?

Bulk sends must include a physical postal address of the sender: it's a legal requirement (CAN-SPAM) that also improves trust and delivery. You add it in that same Email Domain tab. Without it, MB Suite won't let you send.

Sending emails and its acceptable use (consent, anti-spam, and content policies) are governed by the Terms and Conditions, which always hold the current version.

Still have questions?

Ask MIA, the MB Suite AI assistant: open it with the MB AI button (⌘J) in the top bar. MIA knows the section you're in, so you can ask it about what you see on screen — and it can also answer how-to questions about using MB Suite.